Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tarpsoff.ca. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@tarpsoff.ca.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tarpsoff.ca.

Terms & Conditions

Welcome to Tarps Off. By accessing or using this website, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General

Tarps Off (“we,” “us,” “our”) provides fan-inspired, original artwork and apparel. We are independent creators and not affiliated with MLB, the Toronto Blue Jays, or any professional sports organization.

By purchasing from this website, you agree to comply with these Terms & Conditions.

2. Products

All products are made-to-order through Printify, a print-on-demand fulfillment platform.
Colors, sizing, and texture may vary slightly depending on the production partner.

3. Pricing

All prices are shown in CAD unless otherwise noted.
Prices may change at any time without notice.

4. Order Processing

Orders are automatically sent to a Printify production partner for fulfillment.
Once an order is in production, it cannot be modified or cancelled.

5. Shipping

Items are shipped from various Printify production partners located worldwide.
Shipping carriers and delivery times vary by product and fulfillment location.

Full shipping details are outlined in our Shipping Policy.

6. Returns & Exchanges

We offer a 30-day return window on eligible items.
Items must be unused, unwashed, and in original condition.
Full return instructions are available in our Return Policy.

7. Intellectual Property

All artwork, designs, branding, text, graphics, and images on this website are the exclusive property of Tarps Off and may not be copied, reproduced, or used without written permission.

8. Non-Affiliation Disclaimer

Our products are original, fan-inspired creations.
We are not endorsed by, affiliated with, or sponsored by MLB, the Toronto Blue Jays, or any players.

9. Limitation of Liability

We are not liable for delays, shipping issues, lost packages, or damages caused by third-party couriers or Printify fulfillment partners.

10. Contact

For help with an order, please fill out the contact form.

Shipping Policy

Order Fulfillment

All products are fulfilled through Printify. Items may ship from different production partners depending on the product selected.

Shipping Regions

We currently ship worldwide.

Shipping Times

Delivery times vary depending on the production partner’s location and the destination country. Most orders arrive within:

  • Canada: 7–15 business days

  • USA: 7–20 business days

  • International: 10–30 business days

Shipping Carriers

Carriers vary by fulfillment partner and may include:
Canada Post, USPS, DHL, Royal Mail, DPD, or other regional couriers.

Multiple Item Orders

Because products may be produced at different facilities, items in your order may arrive separately.

Lost or Delayed Packages

If a package is significantly delayed or lost, contact us and we will assist with a replacement or claim.

Return & Refund Policy

We want you to love your purchase. If there’s an issue, we offer a 30-day return policy from the date your item is delivered.

Eligibility

Items must be:

  • Unused

  • Unwashed

  • In original condition

  • In original packaging

Non-Returnable Items

We accept all returns except items damaged by the customer.

Defects or Print Issues

If your item arrives with a manufacturing defect or print error, contact us with photos and we will replace it at no cost.

Return Shipping

Return shipping costs are the responsibility of the customer unless the product is defective.

Refunds

Refunds are issued to the original payment method once returned items are received and inspected.

Non-Affiliation Disclaimer

Fan-Inspired Designs. Not affiliated with MLB or the Toronto Blue Jays.